What to expect from Managed Service Providers

In today’s fast-paced business environment, a reliable and secure IT infrastructure is no longer a luxury, it’s a necessity. However, managing that infrastructure in-house can be a significant drain on resources, especially for smaller and medium-sized businesses (SMBs). This is where Managed Service Providers (MSPs) come in.

An MSP acts as an extension of your internal IT team, taking on the responsibility of managing and maintaining your critical IT systems. But what exactly can you expect from an MSP partnership? This guide will explore the key benefits, services offered, and the overall value proposition of working with a trusted MSP like Proxar.

Beyond Break-Fix: Proactive Management and Peace of Mind

Many businesses rely on a “break-fix” approach to IT, where problems are addressed only after they arise. This reactive approach can lead to downtime, data loss, and productivity disruptions. An MSP operates differently. Here’s what sets them apart:

• Proactive Management: Effective MSPs go beyond simply reacting to issues. They utilize remote monitoring and management (RMM) tools to proactively identify and address potential problems before they escalate. This includes tasks like system updates, security patching, and performance optimization.
• Enhanced Security: Cyber threats are constantly evolving, and keeping your defences up-to-date can be a complex task. A managed service provider offer comprehensive security solutions, including firewalls, intrusion detection and prevention systems (IDS/IPS), and endpoint protection. They can also help you develop a robust security posture and ensure compliance with industry regulations.
• 24/7 Support: Technology doesn’t operate within business hours, and neither should your IT support. Most MSPs offer 24/7 support, ensuring that any technical issues are addressed promptly, minimizing downtime and maintaining business continuity.
• Reduced IT Costs: Building and maintaining an in-house IT team can be expensive. By outsourcing your IT needs to an MSP, you can benefit from economies of scale, leveraging their expertise and infrastructure without the burden of salary, benefits, and training costs.
• Strategic IT Planning: A good MSP doesn’t just manage your existing infrastructure; they partner with you for your long-term IT needs. They can help you develop a strategic IT roadmap, ensuring your technology aligns with your overall business goals.

Business owners Trust Us

Proxar have been long-term partners with industry leaders such as Microsoft and Cisco and have a reliable and trusted partner network. Whether its sourcing the best equipment, solving complex problems or building new solutions, Proxar have the experience, skills and connections to help

A Range of Services to Address Your Needs

MSPs offer a wide range of services to cater to the diverse IT needs of businesses. Here’s a glimpse into some key offerings you can expect:

• Network Management: This includes monitoring network performance, bandwidth usage, and security threats, ensuring optimal network health and preventing outages.
• Help Desk Support: Your employees will have access to a dedicated help desk staffed by experienced technicians who can troubleshoot and resolve day-to-day IT issues efficiently.
• Cloud Services: Reliable cloud service provider offers cloud solutions such as data backup and recovery, disaster recovery, and software as a service (SaaS) management, helping you leverage the scalability and cost-effectiveness of cloud technologies.
• Endpoint Management: MSPs can manage and secure your company’s devices (laptops, desktops, tablets, and smartphones), ensuring they are equipped with the latest security software and operating systems.
• Server Management: Dedicated server management ensures your critical applications and data are always available and secure.
• Compliance Assistance: MSPs can assist you in complying with industry-specific regulations and data security standards.

The specific services offered by an MSP will vary depending on your unique needs and business size. However, the core principle remains the same – to provide comprehensive IT management and support, allowing you to focus on your core business functions.

Real Feedback Real Results

“I have been impressed by the professional approach Proxar has taken thus far, and the level of attention to detail and technical assistance. Hence, I am very pleased to have you on board”

"The team are always helpful, friendly and professional”

“Thanks for such a speedy response to a frustrating issue. Thanks to the team for now sorting it, so it won’t happen again.”

5 sec.

Usual call
answer time

99%

Customer
satisfaction
score

40%

Tickets resolved
on initial call

74%

Tickets resolved
same business
day

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Finding the Right Partner for Your Business

With a multitude of MSPs in the market, choosing the right partner is crucial. Here are some key factors to consider when evaluating potential providers:

• Expertise: Choose an MSP with a proven track record and a team of experienced IT professionals who have experience working with businesses in your industry.
• Security Practices: Ensure the MSP has robust security policies and procedures in place to protect your data and systems.
• Scalability: Consider the provider’s ability to scale its services to accommodate future growth within your business.
• Communication and Transparency: Look for an MSP that prioritizes clear communication and offers regular reports on the health and performance of your IT infrastructure.
• Cost and Payment Structure: Understand the different pricing models offered by MSPs (fixed fee, tiered pricing, etc.) and ensure the cost aligns with your budget and requirements.

Proxar: Your Trusted IT Partner

At Proxar, we understand the challenges businesses face in managing their IT infrastructure. We offer a comprehensive suite of managed services designed to meet your specific needs, from basic network management to advanced security solutions.